Virtual Medical Receptionist
Delegating front desk duties, such as answering phones and scheduling appointments, can result in substantial monthly cost savings and improve patient-staff interaction.
All Industries
Medical Virtual Assistants For Healthcare Practices
Improve your healthcare practice with unmatched support.
- 24/7
- Coverage
- 1:1
- Dedicated
- 40+
- Industries
To ensure patient security and compliance, every TKO Impact Assistant undergoes HIPAA compliance training. We also use Black Talon to proactively safeguard your business with their industry-leading cyber prevention solutions. There is no local storage of client information on the Impact Assistant’s computer. We will work with you to ensure you are comfortable with the level of security provided.
Roles You Can Staff
Pick the role you need most
Combine them into one dedicated Impact Assistant. Trained on your tools, your standards, and your workflow.
Virtual Medical Scheduling Specialist
Don’t miss the chance to schedule client appointments. Our virtual scheduling specialists are available during nights and weekends. Your patients will feel like they are talking to someone in your office as they set up an initial or follow-up exam, or confirm and modify an appointment.
Virtual Patient Care Coordinator
Delegate patient management tasks to a virtual patient care coordinator. Their responsibilities include entering client data, monitoring e-fax systems, verifying client information, managing caregiver visits, and creating reports. They use portals like Epics, Allscripts, and CORHIO to gather necessary patient information for coding.
Virtual Medical Administrative Assistant
Virtual Medical Assistants are a game-changer for your medical practice. They maintain efficiency and reduce costs, but most importantly, they free up your time. With virtual medical assistants, you can focus more on your patients and less on administrative tasks.
Who We Serve
Our healthcare Impact Assistants cater to the unique needs of every practice and provider, from small clinics to large healthcare systems.
Chiropractic Offices
Get personalized assistance to align your chiropractic practice with patient needs and operational excellence.
Dental Offices
Improve patient care and streamline administrative tasks with dedicated virtual support for your dental practice.
Medical Offices
Ensure efficient management of patient flow and back-office tasks with our comprehensive virtual assistance services.
Physical Therapy
Get tailored virtual assistance designed to scale with your practice, ensuring exceptional patient interactions.
Holistic Medicine
Improve patient care and streamline administrative tasks with dedicated virtual support for your holistic medicine practice.
Primary Care Practices
Get tailored virtual assistance designed to scale with your primary care practice, ensuring exceptional patient interactions.
What We Handle
Full-Time Healthcare Virtual Assistants for Medical Professionals & Practices
Answering Inbound Calls
Appointment Scheduling
Arrange Referrals
Database Management
Email Management
General Admin Tasks
Insurance Verifications
Managing Patient Inquiries
Patient Billing
Patient Confirmations
Patient Follow-Up
Patient Registration
Need something not on the list? Ask us on a free call
Client Results
Hear it from a client
“She is just so hard-working. I have been very impressed by her. You guys did a great job selecting her and getting her set up. She is so cooperative and eager about taking on new roles and learning new things, she has been amazing!”
Doug Sohn Getting Started Is Easy
Sign up today, and we’ll knock out your problems
1
Strategy Call
Schedule a brief discovery call with our team. We’ll discuss your challenges, learn about your core values and problems, and determine whether we’re a good fit. Then, we’ll develop a personalized Impact Assistant plan tailored to your needs.
2
Custom Matching
Next, your onboarding team gets to work finding you the perfect Impact Assistant. Your client success lead will support you every step of the way, collecting essential details to ensure we find the best candidate for your business.
3
Co-Management & Support
Sit back and watch your problems get knocked out. We will work together to manage your Impact Assistant to ensure you receive the highest quality of work.
FAQ
Common questions, answered
Why should I hire through Turn Key Ops rather than finding a virtual assistant (VA) on my own?
When you hire TKO, you can eliminate the risks of hiring your virtual assistants. We handle all the essential tasks involved in finding and retaining your VAs. This includes recruiting, training, overseeing performance, handling payments and complexities (e.g., legal and taxes), ensuring your satisfaction, and keeping your VAs motivated and happy.
What is the vetting process like for a TKO Impact Assistant?
We have a comprehensive interview process for all our virtual assistants (VAs). Initially, VAs are required to complete a questionnaire to help us understand their background and experience. Additionally, they are asked to submit a 30-to 60-second audio or video recording to provide a more detailed introduction and expand on their experience. If we find their application impressive, we will schedule an interview with them and ultimately hire candidates best suited to help your business succeed.
Where are your VAs located? What languages do they speak?
Our virtual assistants are primarily from the Philippines, but we also have team members in Central and South America. Additionally, we operate a physical call center office in Belize. All of our virtual assistants are fluent in English, and we also provide bilingual virtual assistants proficient in English and Spanish.
How do you ensure the security and compliance of our data?
To keep client security and compliant, every TKO Impact Assistant receives HIPAA compliance training. We also work with Black Talon to protect your business proactively with their top-notch cyber prevention solutions. Client information is not stored locally on the Impact Assistant's computer. We will work with you to ensure you are satisfied with the level of security provided.
What if I am not satisfied with the VA staffed at my company?
Our clients usually have great experiences with our VAs, but we understand that this may not always be the case. If one of our VAs doesn't meet your expectations, we will promptly assign a replacement. We generally request that you allow the VA some time to improve after receiving clear expectations, but we are prepared to provide you with a new VA if necessary.
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